We charge a flat rate of £4.99 for all deliveries, regardless of size or weight to mainland UK addresses and £7.50 to the Scottish highland and islands. Should your order total £50 or more, we are pleased to offer FREE delivery. (excluding highlands & islands please contact us for details)
MISSING OR DAMAGED ITEMS
In the case of damaged or missing items, please inform us immediately. Unfortunately we will not be able to rectify any problems if you do not notify us, by email, within 48 hours of you receiving your order.
PLANTS, TREES & SHRUBS
We dispatch plants, trees & shrubs when they become available. If you have ordered a mixture of plants which includes available plants and plants which are not ready yet, we will hold your order until all the plants are ready. If you wish to split your order, so that you receive your plants as they become available, seperate delivery charges will apply.
All plants trees and shrubs are dispatched Monday-Wednesday and occasionally on Thursdays. We don't dispatch on Fridays in order that plants are not left at the couriers sorting office over the weekend.
We do not accept returns of 'limited-life' items such as plants, tubers or food. If you change your mind about an item (subject to the above exclusions), it can be returned to us in it's original, undamaged and unopened packaging within 14 days of purchase for a refund. You will need to arrange the return of the item yourself and cover the postage costs. We advise you to send the item back by recorded mail or to obtain a proof of postage, in the case of your item going missing in the post you should then have some recourse with Royal Mail. Please email us prior to sending any item back. Any items returned found to have damaged or opened packaging or to be in an unsaleable condition will be subject to a minimum 30% restocking fee.